Delinquency Policy and Disconnection Practices

Disconnection for Non-payment practices:

  • A customer bill becomes delinquent if left unpaid for 21 days.
  • Two days after the delinquent date, if the balance remains unpaid, a late fee is assessed and a shut off notice is mailed to the customer.
  • After 10 days, if payment or acceptable payment arrangements have not been made, a final contact attempt is made and an order for disconnection is issued.
  • Additional fees will be assessed if a service person is dispatched to the premise to collect payment or to disconnect/reconnect service.

Deposits and Fees

Community Action Agencies

Information on assistance agencies and other programs including:

  • Empire's Action to Support the Elderly (E.A.S.E.)
  • Project Help
  • Missouri Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Weatherization Assistance Program (LIWAP)
  • Experimental Low-Income Program (E.L.I.P.)
  • 3rd Party Contact Information by state

Learn more

Contact Information

If you are having trouble paying your bill or you are in arrears, please contact Empire District’s Customer Service Department at 1-800-206-2300.