Delinquency Policy and Disconnection Practices
Disconnection for Non-payment practices:
- A customer bill becomes delinquent if left unpaid for 21 days.
- Two days after the delinquent date, if the balance remains unpaid, a late fee is assessed and a shut off notice is mailed to the customer.
- After 10 days, if payment or acceptable payment arrangements have not been made, a final contact attempt is made and an order for disconnection is issued.
- Additional fees will be assessed if a service person is dispatched to the premise to collect payment or to disconnect/reconnect service.