Start Service Form

We will respond to your request by telephone or email within two business days of receipt. An account representative may need to verify the service address, schedule a date for a service person to meet you at the property, and discuss any other account requirements.

Twenty-four hour notice, excluding weekends and holidays, is required for service requests. Please note, it may take longer than 24 hours to have your service connected.

A deposit may be required before service can be turned on.

By requesting service, you allow Empire to check credit information and verify the information provided.

A handbook with important details for customers including contact numbers and payment information is available. We encourage customers to print this handbook for an easy-to-use tool.

Do not use this form for emergency requests. If you need assistance in filling out this application, please contact Empire at 800-206-2300 for electric service or 800-424-0427 for natural gas service.

service transfer form

Step 1 / 7

Select Service

Service

Step 2 / 7

Customer Information

You must be at least 18 years of age to apply for service

Step 3 / 7

Joint Customer Information

Joint customer account
Please choose one
You must be at least 18 years of age to apply for service

Step 4 / 7

Second Joint Customer Information

Second Joint customer account
Please choose one
You must be at least 18 years of age to apply for service

Step 5 / 7

New Service Information

Have you been a previous customer
If a past due amount is owed, service will not begin
Are you renting or buying
24 hour advanced notice required. Weekends and holidays are excluded.
How may we contact you

Step 6 / 7

Construction Information

Is this new construction
Type of Service
Size of Service (amp)
Electric Heat
Is it Cooled
Will a permanent back-up generator be used
Standby Generator
Site clearing completed
Lot within 6 inches of final grade
Location of building staked

Step 7 / 7

Finalize

To complete your service request, please hit submit request. You will be contacted within two business days of receipt of your application for service.